Leading Winery and Restaurant Deepens Its Supply Chain Partnership, Adding FSIM to an Existing ArrowStream Central Foundation
CHICAGO, IL / ACCESS Newswire / August 18, 2026 / ArrowStream, Inc. (“ArrowStream”) the leading foodservice cloud platform for supply chain intelligence, today announced the renewal of its partnership with Cooper’s Hawk Winery & Restaurants (“Cooper’s Hawk”) – and a significant expansion of scope. Cooper’s Hawk, which has relied on ArrowStream Central to manage supply chain visibility across its 81 locations in 10 states, is now adding Foodservice Incident Management (FSIM) to its platform, bringing structured incident tracking and automated credit recovery into its day-to-day operations.
The renewal comes at a moment when multi-unit restaurant operators are facing increasing pressure to do more with leaner teams. For a concept like Cooper’s Hawk – which operates the largest wine club in the world with over 850,000 members and depends on a precise, high-quality product mix to deliver on its dining experience – supply chain reliability is not a background function. It is a brand-level priority.
ArrowStream Central has given Cooper’s Hawk a single, centralized view across its broadline distributors, specialty suppliers, and wine producers, enabling real-time inventory monitoring, pricing compliance, and continuity across a complex multi-tier network.
FSIM extends that foundation into incident resolution. Restaurant teams can now capture product quality and distributor service incidents directly from a mobile device or computer – no paperwork, no phone tag. Automated workflows connect the restaurant, distributor, and supplier, reducing resolution time by up to 65% and increasing credits recovered by up to 40%. Over time, the data generated creates a performance record that can be used to hold distribution and supply partners accountable.
“ArrowStream Central has become a core part of how we manage our supply chain, giving our team the visibility and control we need to keep quality and consistency across every location,” said Dan Gould, Director of Procurement & Supply Chain at Cooper’s Hawk. “As we’ve grown, the complexity of managing distributor relationships and resolving product issues has grown with it. Adding FSIM was a natural next step. Having incident tracking and credit recovery built into the same platform closes a loop that previously required a lot of manual follow-ups on our end.”
“Cooper’s Hawk is exactly the kind of operator that gets the most out of a platform like ours,” said Michelle Clark, Senior Director of Account Management at ArrowStream. “They have high standards for their product, a loyal customer base that expects consistency, and a supply chain that has to deliver at every location to protect that experience. We’re proud to continue this partnership and excited to see them put FSIM to work. It’s a meaningful addition for any multi-unit concept that wants to turn incident data into real distributor accountability.”
Cooper’s Hawk joins a growing number of restaurant chains leveraging FSIM alongside ArrowStream Central – including operators across 15,000+ locations who have standardized incident collection and resolution through the platform. The combination of supply chain visibility and incident management gives operators a closed-loop system: one where disruptions are not only tracked when they happen but systematically reduced over time.
Learn more on how ArrowStream can help your business and request a consultation with one of our supply chain experts today.
About ArrowStream
ArrowStream, a Buyers Edge company, is the leading foodservice cloud platform for supply chain intelligence and AI-driven optimization, with over 1,600 distribution locations, and 250 leading brands across 150,000 operator locations tightly integrated into a single global network of applications and industry data. ArrowStream provides unparalleled levels of transparency, control, and actionable insight to mitigate risks, streamline operations, protect the brand, and optimize profitability. Find out more at www.arrowstream.com.
Media Contact
Nailea Godinez
Nailea.godinez@buyersedgeplatform.com
SOURCE: ArrowStream
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